FAQs
What takes place during the initial appointment?
All appointments with your provider are via telehealth, which is a video call session. A link to complete all required forms will be sent by email and text message upon scheduling your first appointment. Please complete the forms prior to your initial session so that each provider can review to provide the best personalized treatment plan for you.
If you are transferring from another provider, we will also include a Medical Records Transfer Form with your initial documents to complete.
How long are follow-up appointments?
Follow-up medication management sessions are typically 20-30 minutes in length, while follow-up therapy sessions are 55 minutes in length.
Do you offer telehealth services?
Awen Health and Wellness does offer telehealth services. A link to join your telehealth session will be emailed and sent via text and emails 1 hour prior to your appointment.
Please be aware that federal law changes all the time and restrictions may change prescribing patterns for controlled substances via telehealth. If this occurs at some point in the future, we will notify patients and develop a plan to ensure continuity of care.
Do you accept insurance?
Yes. Our providers are credentialed with a number of insurance companies, including: Aetna, Cigna, Humana, United Healthcare, Anthem, Tri-Care, and Medicare.
To confirm that your insurance will cover your visit, please call our office at 502-289-9306.
What is your cancellation / no-show policy?
Once an appointment is scheduled, each patient is responsible for canceling at least 48 business hours (2 business days) in advance of the appointment. Business days are considered weekdays, Monday through Friday, and exclude all standard holidays. All appointments not canceled or rescheduled at least 48 business hours prior to the scheduled appointment will be charged a fee.
Late Cancellation/Late Reschedule Fees:
First violation: Fee is waived
More than 1 cancel/ no-show in a year: Fee is based on providers self-pay rate. After fourth violation, provider will determine continuation of care.
For any appointment in which the patient does not show, the patient will be charged the appropriate self pay rate. This is to ensure that the provider’s time is valued.
Insurance providers do not cover no-show or late cancellation fees.
What is your medication/refill policy?
Medication can be helpful in combination with therapy. Upon completion of the initial assessment, if medication is warranted, your providers will work with you to decide on an ideal medication regimen. Medications will only be refilled during your appointments with your provider. In the event that you cannot make your follow-up appointment, your provider may refill a one-week emergency supply. This is at the discretion of your provider.
How do I schedule my first appointment?
You can schedule an appointment by clicking here.
What forms do I need to complete prior to my first appointment?
Once you have scheduled your first appointment, you will receive a text and email with a link to complete all required forms online prior to your first appointment.
How do I pay the invoice that was mailed / emailed to me?
You are able to make a payment through your Patient Portal at any time using a credit card. You may also contact our office at (502) 289-9306 to pay by phone.